Return Policy

Returns

Our policy lasts 3 days after the products arrive, you should contact us by phone to (+81)248-29-8777. You may return any item in original condition that has not been opened for a refund if it is returned to us within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@watasijapan.co.jp.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. You should contact us by phone to (+81)248-29-8777. After that, please send us an email at info@watasijapan.co.jp and send your item to:
Kigyou shien-shitsu B, Sangyou shien center Shirakawa-shi sangyou plaza, Doujou kouji 96-5 Shirakawa City, Fukushima JP 961-0957.
The shipping cost when you send back the product is not refundable.
Please note that one pattern in Kuro Tome Sode only one in this world, so if you want to exchange the Kuro Tome Sode Long Cardigan, you will get different pattern. We will contact you by e-mail to give the options of the available patterns.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product to:
Kigyou shien-shitsu B, Sangyou shien center Shirakawa-shi sangyou plaza, Doujou kouji 96-5 Shirakawa City, Fukushima JP 961-0957

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.