Payment and Shipping

We Provide World Wide Shipping!

About Payment

  • We accept Paypal (Visa, MasterCard, etc.) for International purchase. The payment will automatically connected to your Paypal Account. 
  • For domestic purchase (inside Japan), we accept Paypal (Visa, MasterCard, etc.) and Amazon Pay.

About Shipping

For Domestic Shipping :

We will send our products by Japan Post Office or Kuroneko Yamato.
With Japan Post Office, there are 2 types of packet delivery that we provide, Yuu packet and Letter-pack Plus. 

  • Yuu packet
Nationwide flat rate : 200 yen per single delivery.
For above 5,000 yen in one purchase, the shipping cost is free.
If there are multiple shipping destinations, each shipping fee will be charged.
Cash on delivery isn't available for Yuu Packet. For those who wish to pay cash on delivery, please use Kuroneko Yamato. 
Regarding Yuu Packet, we will consider the deal was complete when we deposit the item in the Japan Post and  received the tracking number of your luggage.
In the case of troubles such as the products lost and damaged when using Yu Packet, we can not compensate at all and it is not our responsibility.
We will assume that you acknowledge the notes above when you do the checkout.
 
Yuu Packet's size regulations :
【Total 60 cm with length within 34 cm, and height-width within 3 cm】
For orders that will exceed the specified size, we will change the shipping method and the shipping cost on your cart.

Please note that :
(1) Delivery date can not be specified
(2) It will be posted directly to the post of the shipping address. We don' accept Cash on Delivery (COD) transaction.
(3) You can track your luggage, but please contact directly to Japan Post by the tracking number.
  • Letter-pack Plus
Nationwide flat rate : 510 yen per single delivery.
For above 10,000 yen in one purchase, the shipping cost is free.
If there are multiple shipping destinations, each shipping fee will be charged.
Cash on delivery isn't available for Letter-pack Plus. For those who wish to pay cash on delivery, please use Kuroneko Yamato.

Regarding Letter-pack Plus, we will consider the deal was complete when we deposit the item in the Japan Post and  received the tracking number of your luggage.
In the case of troubles such as the products lost and damaged when using Letter-pack Plus, we can not compensate at all and it is not our responsibility.
We will assume that you acknowledge the notes above when you do the checkout.
.
Please note that :
(1) Delivery date can not be specified
(2) You can track your luggage, but please contact directly to Japan Post by the tracking number.
  • Kuroneko Yamato : Yuu Pack

    Honshu : 700 yen
    For Hokkaido, Kyushu, and Okinawa : 900 yen 
    For above 10,000 yen in one purchase, the shipping cost is free.
    If there are multiple shipping destinations, each shipping fee will be charged.

    Notes : 
      • Bank transfer · postal transfer ⇒ After payment is confirmed, we will send the items within 7 business days.
      • Credit ⇒ We will send the items within 7 business days after order confirmation.
      • Cash on delivery ⇒ We will ship within 7 business days after order confirmation.

    Time schedule :
    Morning · 16 o'clock - 21 o'clock
    Even if time is specified, during some circumstances, we may not be able to deliver based on the specified time.

    For International Shipping :

    We will send the purchased items by EMS from Japan.
    After confirming payment, we will send the items within 7 business days (except our regular holiday).
    Please write down your name and address in Alphabetic.

    Regarding EMS delivery, we will consider the deal was complete when we deposit the item in the Japan Post and  received the tracking number of your luggage.
    In the case of troubles such as the products lost and damaged when using EMS, we can not compensate at all and it is not our responsibility. Please contact Japan Post Office to solve the problem.

    The additional charges for customs clearance must be borne by you.
    We will assume that you acknowledge the notes above when you do the checkout.

    EMS Rate

     Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
    Up to 500 g 1,400 yen 2,000 yen 2,200 yen 2,400 yen
    Up to 600 g 1,540 yen 2,180 yen 2,400 yen 2,740 yen
    Up to 700 g 1,680 yen 2,360 yen 2,600 yen 3,080 yen
    Up to 800 g 1,820 yen 2,540 yen 2,800 yen 3,420 yen
    Up to 900 g 1,960 yen 2,720 yen 3,000 yen 3,760 yen
    Up to 1 kg 2,100 yen 2,900 yen 3,200 yen 4,100 yen
    Up to 1.25 kg 2,400 yen 3,300 yen 3,650 yen 4,900 yen
    Up to 1.5 kg 2,700 yen 3,700 yen 4,100 yen 5,700 yen

    Our Products' minimum weight is 120 grams (exclude package 80 grams). 
    You can check the price in here.

    About Return and Refund

    Please check our Return Policy.

     

    If you have question, please don't hesitate to contact us!
    info@watasijapan.com